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    Customer Relationship Management (CRM) is a system used to enhance the communications and interactions of businesses with current and future potential customers. To put it simply, CRM automates various tasks and important business functions like sales, customer service, marketing, technical support, and others to improve the quality of services offered, reduce the cost of these
    Amazon is not only the world’s richest company, but it’s also the world’s most customer-oriented company (that’s what they have been striving to achieve from the very beginning). According to numerous polls and studies, Amazon has been ranked as the best and most trusted online shopping platform for customers in North-America. In fact, many programs
    If you are an online store owner, you must be familiar with the word “e-commerce”. Also, since you are running an ecommerce store, you must have at least some basic familiarity for the CRM (customer relationship management). Now, if we are to merge these two terms, i.e. ecommerce and CRM, we get one of the