Customer Relationship Management (CRM) is a system used to enhance the communications and interactions of businesses with current and future potential customers. To put it simply, CRM automates various tasks and important business functions like sales, customer service, marketing, technical support, and others to improve the quality of services offered, reduce the cost of these
Amazon is not only the world’s richest company, but it’s also the world’s most customer-oriented company (that’s what they have been striving to achieve from the very beginning). According to numerous polls and studies, Amazon has been ranked as the best and most trusted online shopping platform for customers in North-America. In fact, many programs
If you are an online store owner, you must be familiar with the word “e-commerce”. Also, since you are running an ecommerce store, you must have at least some basic familiarity for the CRM (customer relationship management). Now, if we are to merge these two terms, i.e. ecommerce and CRM, we get one of the
Handling customers’ information is never an easy task for online store owners. However, it’s an important aspect for e-commerce businesses,…
There are two methods to connect your application with Dynamics CRM. First is using CRM SDK which provides build-in function…
Customer Relationship Management (aka CRM) and Enterprise Resource Planning (aka ERP) are pretty much two sides of the same coin, two branches of the same tree and for an even fancier analogy, two wheels in the same car. Although in this case, the type of tire differs because an ERP is a general-purpose tire which