Global Business Process Outsourcing company supports Business Continuity within the new normal. If you haven’t thought about using a BPO‘s services to help your business, you might want to do so now. Working with a Business Process Outsourcing firm has many advantages, including effective cost reduction overall, use of cutting-edge technology, access to a highly trained staff pool, and streamlined daily operations.
11 Top Business Process Outsourcing Companies
Today, the Business Process Outsourcing market provides back-office services for a wide range of Business Process Outsourcing firms, including finance and accounting, information technology, human resources, telecommunications, call centers, marketing, and also including healthcare Business Process Outsourcing companies. Knowing all of the best possibilities is crucial for choosing the ideal but skilled BPO partner to combat internal costs with compatible future objectives.
- Criteria For Our BPO Ranking
When one considers outsourcing, there are numerous BPO services and third-party companies available on a global scale. To assist in determining Business Process Outsourcing companies list each company’s specialization, we have assembled a list of businesses based on key criteria. These consist of the number of workers, the size of the business, and those that operate in at least five major industries. These Business Process Outsourcing bpo companies have been divided into categories for the best options for all large (1000+ employees), medium (250–1000), and small (up to 250); organizations.
We will start size-wise in ascending order; i.e. from smaller to bigger businesses.
Small-Sized BPOs of 2024
-
Dynamic Business Outsourcing Solutions – DBOS
DBOS is a privately owned business that was founded in Quezon in 2015 that focuses on offshore staffing. Offering affordable back-office solutions for sectors including insurance, hospitality, automotive, and telecom, among others, their offerings include:
- Marketing using digital, email, and social media
- Accounting, Data Processing, and Insurance
- Development of websites and software and quality control
- Telesales, customer service, and help desk
- Healthcare Billing
- Graphic Designing
-
Wow24-7
Providing 24/7 or office hours omnichannel customer service and technical support in 10+ languages, WOW24-7 expertise spans across the e-commerce market, including Retail, SaaS, IoT, and Travel in Europe and North America.It helps Customer & Technical Support Executives forget about CSRs & Team Leads hiring, onboarding, training & inconsistent CSAT. WOW24-7 builds the workflows according to the clients’ business processes, software, and data security standards, delivering up to 60% budget savings. The team of agents go live within 4 weeks, ensuring a swift, efficient transition.
Service Lines:
- Customer and Tech support outsourcing
- Call center and Contact center outsourcing
- Back office outsourcing
-
Concert8
Concert8 was established in 2017 and provides back-office services for a variety of sectors, including software, tourism, apparel, hotel, tech, recyclables, and more. Their multi-location service portfolio consists of:
- Support for clients and live chat
- Management of Orders and Collections
- Sales, customer service, and lead generation
- Processing Claims and Transcriptions
- Remote Assistance
It is also known as Business Process Outsourcing companies healthcare too.
-
Sonnecto
Founded in Kosovo in 2017, customer-focused startup Sonnecto has expertise working with clients in a variety of sectors, including retail, technology, finance, insurance, and pharmaceuticals. Their services are customized to the needs of the client and include:
- Onboarding, Help Desk, and Customer Support
- Product and Website Development
- Sales Lead Generation
- Bookkeeping and Accounting
- Market analysis and polls
- IT billing and support
Mid-Size BPOs of 2024
-
Helpware
Helpware has an amazing clientele and has been a leader in the outsourced bpo sector for more than five years. They offer specialized Customer Support teams with a strong emphasis on Taskware and Back-office support services. Their multiple office locations emphasize ethnic variety. Their services consist of
- Technical and customer support
- Entry of data and research
- Processing orders and creating accounts
- Annotation and Content Modification
- Verification of Insurance and Transportation
-
Unity Communications
Unity Communications is an Arizona-based Business Process Outsourcing company in USA and a call center that has been operating internationally since 2009. They have more than 500 people spread across several locations, and they specialize in technical support teams and customer acquisition and retention. They offer the following services:
- Office Support Services
- Call Center and Lead Generation
- Support for CRM and Helpdesk
- Services for Business Development and Healthcare
- Order processing, bookkeeping, and data entry
- Remote Assistance
-
Ardem Incorporated
Ardem, a privately held company in New Jersey founded in 2004, blends technological advancement, creative human thinking, and practical business acumen. They offer individualized service in addition to having a sizable clientele from a variety of industries, including healthcare, retail, energy, supply chain, finance & accounting, etc. Focusing on clever solutions, they provide:
- Automating, re-engineering, and mapping processes
- Purchasing and Billing
- Data Management, Data Mining, and Data Capture
- Billing, Invoicing, and Bookkeeping
- Solutions for RPA and Cloud Workspaces
Enterprise-Sized BPOs of 2024
-
Triniter
Triniter, a bpo company with over ten years of expertise and stellar client testimonials, provides multilingual service and has a 98.7% client retention rate. They serve numerous prominent brands from the Fortune 500 and provide services like:
- 24/7 Customer Support personnel
- Processing orders and entering data
- Translation and revision
- Chatbots and AI technologies
- data management and entry
- Accounting and technical support
- IT services and recruiting
- Consumer Assistance
- Medical billing and insurance
-
Teleperformance
Teleperformance, a well-known French outsourcing business, provides Digital Integrated services for CX Management. They’ve been in business for forty years and have over 330,000 people working in eighty different nations. In order to provide more dynamic and effective customer experiences, they seek to offer multichannel, contemporary technologies. They offer services such as:
- Customer service, Tier 1–4 tech support, and social media strategy
- Chat and Sales Support
- Collections for Accounts Payable and Receivable
- Services in HR, Finance, and Automation
- Service Clouds and Security
- market analysis and sophisticated reporting
-
Teleperformance3- Acquire BPO
Acquire BPO, a Melbourne-based company with a presence all over the world provides services to a wide range of sectors including telecom, finance, insurance, education, and retail. Through technology innovation, the company offers front-line back-office services and supports onshore, offshore, and work from home models. They operate in around 15 places and have a workforce of about 7,000. Their distinguished services—which are omnichannel, cloud-capable, and certified in accordance with industry standards—include:
- Contact Center Assistance
- Experience with customers and marketing
- Payroll, bookkeeping, and HR
- Medical transcription and KPO
- RPA tools and data processing
-
InfoCision
InfoCision is a privately held marketing solutions company with headquarters in Akron, Ohio, and was founded in 1982. It has a sizable list of Fortune 500 clients. They have broadened their service offering to a variety of industries by concentrating on comprehensive Customer Care and Advertising solutions with multi-location businesses. Among these are, to name a few, the following: Telecommunications, Media, Healthcare, Fundraising, Training, Compliance, and Analytics. Their range of services consists of:
- Support for Omnichannel and Virtual Contact Centers
- Analytics, reporting, and data insight
- Gamification and Employee Engagement
- Training and Digital Marketing
- Support via email, chat, and social media
- Selling, fundraising, and recruiting volunteers
- QA and training
- Solutions for compliance and technology
Conclusion
No matter its size, an outsourcing company should be a tried-and-true, enduring partner. In the end, a Business Process Outsourcing company in the modern-day should lower your overall expenses, enhance your business operations, increase your revenue, and offer round-the-clock functionality along with cloud capabilities. The growth that is both purposeful and reciprocal is required for firms to survive in the New Normal. Therefore, it’s crucial to pick an outsourcing partner cautiously and after considering your options.
