Agentic AI, computer vision, generative AI
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Engineering, warehousing, analytics
Farm, livestock, and crop software
Traceability and food supply chain
EHR, telehealth, and interoperability
ERP implementation and support
Dynamics 365 and Business Central
CRM consulting and integration
B2B ecommerce, ERP integrations and migrations
Folio3 Dynamics implements, integrates, customizes, and supports Microsoft Dynamics 365 Customer Service as a Microsoft Solutions Partner with four designations, including Business Applications. Microsoft Dynamics 365 Customer Service is Microsoft's cloud application for case management, omnichannel engagement, and self-service. We configure it for your channels, connect it to your other systems through our BURQ iPaaS platform, and keep it running after go-live.
Customer experience boils down to making every customer interaction matter. Dynamics 365 Customer Service is a cloud-based solution that helps organizations to respond faster to customer service issues by empowering agents to deliver exceptional customer care with real-time personalized support. By leveraging AI & automation, it allows agents to handle customer queries, issues, and feedback in no time and unifies channels for better collaboration.
Dynamics 365 Customer Service provides a unified view of all customer interactions across email, chat, phone, and social media to address customer concerns promptly and improve overall satisfaction.
Dynamics 365 Customer Service offers a single platform to manage everything, eliminating the need for multiple software & systems. Moreover, it automates tasks, increases productivity, leading to further savings.
Dynamics 365 Customer service automates multiple tasks such as ticket routing, finding relevant information, and more, freeing up time for agents to work on other crucial tasks.
Dynamics 365 customer service enables you to build a customer portal and a chatbot so customers can resolve issues independently without contacting customer service.
Are you struggling to provide top-class customer care? Do any of the following challenges ring a bell? If yes, let's connect and let Dynamics 365 Customer Service handle your problems.
Carrying out communications with the same customer on disconnected channels can make customers believe that their issues are not heard well.
Manual processes and obsolete agent tools leads to lower agent productivity
Lack of detailed customer insights hinders seamless communication between agent and customer.
Expensive and fragile integration hinders your ability to harness the benefits of integrated solutions to drive productivity.
Can you relate to any of these? If yes, lets connect and get it fixed!
A retail company can leverage Dynamics 365 Customer Service to centralize every customer interaction, from online chats to in-store support. The agents can quickly gain a 360* view of customer’s order history, preferences, and past interactions. Automating routine tasks, like ticket creation, empowers the team to focus on solving more complex issues. Ultimately, this streamlined approach builds trust and cultivates stronger, long-lasting customer relationships.
A financial services company can use D365 customer service to deliver superior customer service. Agents can easily track payment histories and customer profiles to drive faster outcomes and provide swift responses. Customers can file their complaints and track progress through a self-service portal, making the engagement experience smooth.
An IT company can set up a stronger support mechanism with Dynamics 365 customer service. It can automatically route relevant cases to the relevant teams so faster resolution and better customer retention. Support agents can simply track case progress and escalate where necessary, to deliver a consistently smooth service.
Dynamics 365 Customer Service allows you to handle inbound and outbound calls and automate routing of calls to relevant agents with the right skills set. Agents can track all omnichannel interactions for analysis purposes
A healthcare provider can gain a 360-degree view of your customer interactions to deliver personalized support. Leverage AI-virtual agents to provide basic health support, and share data with healthcare providers, boosting productivity.
User/Per month
Get core customer service capabilities to get started with basic resources for self-service, case management, and knowledge management.
User/Per month
Get advanced customer service capabilities for a personalized experience, improved service representative productivity, and optimized operations.
User/Per month
Transform customer engagement with an integrated contact center and CRM service solution, all powered by generative AI.
Transform your customer service agent experience using generative AI to offer better, quicker, and more personalized customer service for higher client satisfaction.
At Folio3, we understand your business needs and why your Dynamics 365 Customer Service solution must be utilized at full potential. We are here to support you and ensure that your solution is driving the desired results. Our services include:
At Folio3 we are a certified Microsoft Gold Partner with 4 Solution Partner Designations, and a rock solid commitment to providing you a smooth Dynamics 365 modules implementation experience. We’re a reputed Microsoft partner with over 20 years of experience implementing Microsoft solutions all across North America, Australia, & United Kingdom.
We believe in being not just an implementation service provider, but a true technology partner for our customers, offering a full spectrum of services including consulting, deployment, migration, training, and user support. Our teams work alongside you at every step of the way with 24/7 global support to help you navigate any challenges along the journey.
With over 2 decades of experience, our super-team of certified Microsoft experts are truly the gurus in the game. Their in-depth knowledge serves as an asset for our customers ensuring a seamless experience.
We take pride in distinguishing ourselves from other partners by really being a one-stop shop for all your needs. Our deep subject-matter expertise in industry domains such as agriculture, manufacturing, and retail, has enabled us to build tailored solutions that serve your needs. Our ability to customize workflows, integrations, and modules is our forte.
Our strong portfolio of successful implementations during the past 20 years, is a testament to our reputation of delivering results and being your trusted partner for embracing digital transformation.
Gold Microsoft Dynamics partner with solid foundations and experienced professionals
It gives agents full customer context for personalized service and routes each case to the agent with the right skills. It supports customers on email, chat, phone, and social media. Self-service portals and chatbots let customers resolve simple issues without waiting for an agent.
Microsoft licenses Dynamics 365 Customer Service per user per month in three tiers, at Microsoft list prices: Customer Service Professional is $50, for core case management, self-service, and knowledge management. Customer Service Enterprise is $105, for advanced capabilities and agent productivity. Customer Service Premium is $195, and adds an integrated contact center powered by generative AI.
Yes. Dynamics 365 Customer Service integrates with Microsoft products such as Microsoft Teams, Outlook, and Power BI. For third-party applications and systems, Folio3 Dynamics uses its own integration platform, BURQ iPaaS, to connect Dynamics 365 Customer Service to the rest of your stack.
You subscribe through Microsoft or a Microsoft partner, then sign in with your Microsoft account in a web browser. Agents can also work on mobile devices through the Dynamics 365 Customer Service agent app.
The core features are: case management with automated case creation and intelligent routing omnichannel engagement self-service portals and AI-powered chatbots a knowledge base AI-driven insights into agent performance and CSAT drivers service-level agreements (SLAs) connected customer service with IoT diagnostics for remote issue resolution
You subscribe through Microsoft or a Microsoft partner, then sign in with your Microsoft account in a web browser. Agents can also work on mobile devices through the Dynamics 365 Customer Service agent app.
Folio3 Dynamics offers: end-to-end Dynamics 365 Customer Service implementation consulting migration from legacy systems and other platforms integration through BURQ iPaaS customization to your workflows ongoing support and maintenance after go-live
Common use cases include: retail teams centralizing online and in-store support financial services firms offering self-service complaint tracking IT and software companies routing cases to the right team call centers handling inbound and outbound calls with skills-based routing healthcare providers delivering personalized patient service
Microsoft Dynamics 365 Customer Service is a cloud-based customer service application from Microsoft. It gives agents a unified view of customer interactions across email, chat, phone, and social media. It adds case management, a knowledge base, self-service portals, and AI and automation so teams resolve issues faster.
