By submitting this form, you are agreeing to Folio3's Privacy Policy and Terms of Service.

    Get a free Consultation

    With technologies like cloud computing, artificial intelligence, the Internet of Things (IoT), and edge computing playing a larger role in how enterprises conduct business, the IT landscape is growing more complex. To manage every component of the IT environment, businesses must have an effective process.

    IT operations management (ITOM) ensures that the organization’s IT environment and infrastructure are stable and available so that it can continually offer its users high-quality, dependable IT services.

    What Is IT Operations Management?

    The management of all activities involving an organization’s IT infrastructure and applications through operation, monitoring, and ongoing maintenance is known as IT operations.

    This comprises managing capacity, performance, and security as well as the availability of the computing, networking, and application environments. It also includes the provisioning of IT infrastructure.

    Depending on an organization’s needs and resources, IT Operations Management functions are tailored and put into place. It serves as the cornerstone of a unified IT strategy for delivering IT operations management services inside the company around-the-clock that comprises development teams, systems administrators, and business management teams.

    Benefits Of Using IT Operations Management 

    Benefits of IT operations management include:

    • Center for Data Automation

    Enterprise software is constantly upgraded. Data center automation, which automates provisioning, patch, and conformance across easy access to a variety of physical and virtual servers, databases, and middleware, is advantageous for enterprise-scale installations.

    • Scalability

    For large enterprises that need to grow their operations, an ITOM platform is created. Regardless of the platform you select, make absolutely sure this could support your company’s expanding IT needs.

    • Market Timing

    Technology and business are developing quickly. ITOM implementations no longer take a year to complete. Within a few weeks, a modern ITOM platform ought to be operational and enable your business to maximize its IT expenditures.

    • Cost Of Ownership Overall

    You should compute the Total Cost of Ownership (TCO) of your ITOM software platform over the course of a year. A reduced TCO is not usually the result of a low entry point. The amount of time, effort, and knowledge put into setting up, maintaining, and managing your ITOM platform will decide the total cost for the business.

    • User-Friendliness

    The platform’s main users are your IT personnel and consumers. Because of this, it’s essential to ensure sure the platform is easy to use and allows consumers full control. You can get assistance integrating all of your current technological solutions with the ITOM software platform from an ITOM specialist.

    What Are The IT Operations Management Processes?

    IT operations management performs three main categories of tasks that are derived from its planning or designing, coordinating, and supervising roles. Each activity is preceded by a detailed examination of the processes and involves taking assets, expenses, and human resources into account.

    • Design

    Operations management should be active in evaluating the market to test demand before developing processes or producing products. You can begin planning if it produces findings that look promising, such as a market niche to target or a new product or service to create.

    • Management & Organization

    Your product design is prepared, you have a manufacturing facility, and you know how it will be made: what materials and labor will be used, what the expenses will be, and what kind of workflow will be used.

    This is an excellent starting point for maximizing the efficiency of your operations. However, you’ll need consistent and capable management to fix the unintentional errors in planning, adapt production to shifting costs or regulations, and maintain their effectiveness on a number of fronts.

    • Improve

    When it comes to the processes employed, the quality and capacity realized, or in terms of the quantity of inventory and human resources, there is always the potential for improvement.

    Therefore, these needs drive a significant portion of operations management’s activities, which is where long-term planning comes into play. But keep in mind that any adjustments made in accordance with these plans are only as good as the improvement they result in financially.

    What Are The IT Operations Management Best Practices?

    Looking to fully grasp ITOM and increase your IT agility? To get you started, consider the following best practices.

    • Put Out Fires Instead Of Battling Them And Actively Manage

    Organizations can no longer function under the conventional notion of calling IT just when something breaks down; the break-fix model is out of date. Moving firms away from the ad hoc IT approach, which can only repair issues after they have already occurred, and toward close surveillance and preventative maintenance is the first step in implementing IT operations best practices.

    • IT management should be in service

    Your approach to IT can make a big difference in the success or failure of your company. You can’t fully utilize contemporary IT if you still think of IT operations as break-fix “tech support.” The current ITOM technique places more emphasis on comprehending IT in connection to your business objectives than it does on managing applications and infrastructure in a vacuum. Workflows and ITOM procedures are frequently created with service delivery and the customer experience in mind. This increases client happiness while enabling a higher ROI on IT investment.

    • Join forces with a reliable MSP provider

    When it comes to managing expectations and making investments, small business owners frequently face challenging decisions. Building in-house IT teams may be incredibly expensive, and many of the ITOM objectives we’ve covered here may seem too pricey. By providing organizations with access to technology professionals, hardware, and solutions that make IT Operations strategy easier to plan and implement — even on a budget — managed services providers (MSPs) assist in solving this problem.


    Software used to manage IT services utilized by customers as well as internal stakeholders like partners and staff falls under the broad definition of IT operations management solutions. Both large and small firms may utilize it, and they do. Businesses that depend on technology to provide goods and services to their clients must prioritize SaaS IT operations management.