From July 9th till 13th we will be at #MSInspire. See you there!

Finance Operations Amazon Manual



Table of Contents

Document Overview

Amazon-Dynamics 365 Connector

Amazon D365 Integration – Out of Box Functionality

Simple Product Update:

Inventory Sync:

Sales Order Create:

Sales Order Status Update:

Trade Agreement Sync:

Document Overview

The purpose of this document is to highlight the scope and functionalities supported out of box by Folio3 ComAX Connector.

Included in this document are:

  • An overview of the Folio3’s Amazon Connector for Dynamics 365
  • Out of box functionalities Supported
    • Product Update.
    • Inventory Sync.
    • Sales Order Sync.
  • Customer Sync.
  • Order Sync.
    • Sales order status update.
    • Trade Agreements syncing.

1) Amazon-Dynamics 365 Connector


The Folio3 ComAX Connector will be used to sync products, inventory, orders, customers, shipping, and payments between Amazon e-commerce store and Microsoft Dynamics 365 for Finance & Operations.

Folio3’s proprietary Dynamics 365 Amazon Connector is an Integration-as-a-Service product that provides fully automated integration between Amazon and Dynamics 365. The Folio3 Dynamics 365 Amazon Connector helps you save valuable time and effort that is typically lost in manually keeping your Amazon and Dynamics 365 accounts in sync, allowing you to focus on enhancing sales and managing fulfillment and other key business functions.


Features Include:

  • Automatically imports all ‘checkout complete’ orders along with associated customer, from Amazon into Dynamics 365
  • Automatically create/update Products along with one level pricing (default price which is defined on product) from Dynamics 365 to Amazon
  • Automatically updates the status of fulfilled sales orders from Dynamics 365, in Amazon
  • Automatically imports all customer, from Amazon into Dynamics 365
  • Automatically exports shipping information (shipping date, carrier details & tracking number) of fulfilled sales orders from Dynamics 365 to Amazon
  •  Maintains a complete log of all tasks performed in Dynamics 365 and Amazon
  • Monitor the status of each service which is responsible to sync data Dynamics 365 and Amazon.


 1.1) Amazon D365 Integration – Out of Box Functionality

The D365-Amazon integration project scope covers the following out of box functionality broken down by modules and related tasks:


Amazon to D365
Billing Address Creation
Billing Address Update
Shipping Address Creation
Shipping Address Update
Contact Info (Email, Phone)
Amazon to D365
Sales Order Creation
Order Status
Payment Status (Authorized, Captured etc.)
Store Credit
Simple Products
Bundle Products
D365 to Amazon
Order fulfillment
Shipment Tracking Info and Status (Carrier Name, Tracking Number, Ship Date)
●        Pending
●        Processing
●        Complete
Sales Order Cancellation
Products & Inventory
D365 to Amazon
Simple Product Creation & Update
●        Price
●        Weight
●        Inventory update
o    Quantity
D365 to Amazon
Configurable Products
Amazon to D365
Payment Methods
●        Credit Card

●        PayPal

●        Store Credit

Amazon to D365
Shipping Method
D365 to Amazon
Shipment status update
Shipment tracking number1, ship date, carrier name & service
D365 to Amazon
Simple Trade Agreements


1 single parcel tracking per shipment


Product Update:

1) Access released product screen and open product on edit mode as shown in below image.

2) Enter desired product Sell price and save it as shown in below image.

3) Save the Product and view assembler Live Feed logs.

4)  Now open Amazon admin panel and navigate to Products page. Verify the updates on the product.

Inventory Sync:

1.Navigate to Procurement and sourcing > All purchase Orders.

2.Click on New, select desired vendor and then click on OK as shown in below image.

3.Enter item number, site warehouse and quantity as shown in below image.

  1. From purchase sub menu, click on confirm button
  2. Access product receipt from Receive sub menu, enter product receipt number and click on OK.

6) After receiving the purchase order and view assembler Live Feed logs.

7) Now view the updated inventory on the product on Amazon admin panel.

Sales Order Create:

1) On Amazon storefront login with any available customer, search your desired product, add that product into Cart and click on checkout as shown in below image.

2) Enter desired valid address, select shipping method and click on next.

3) Select desired payment method i.e. Credit Card and click on place Order.

4) Now Check the Assembler Live Feed Page for order logs.

Sales Order Status Update:

1) Navigate to Sales and Marketing > All sales order

2) Search the desire sales order from the grid and select it as shown in below image.

3) Open the order on the edit mode.

3) From pick and pack sub menu click on Post Packing slip option, select All in Quantity dropdown then click on OK from following screen.

4) Now view the Assembler for Order Status update logs.

5) Now view the status of the order from the Amazon admin panel. It will be changed to Shipped from Unshipped.

Latest From Our Blog
Difference between Dynamics CRM and the Dynamic...
Record a Purchase Invoice In Dynamics AX
November 28, 2019
A lot of people tend to get confused between the Microsoft Dynamics CRM and the Dynamics AX CRM, Read our detailed comparison between dynamics crm ...
Read more
7 Ways Dynamics 365 Finance and Operations Boos...
dynamics 365 finance
November 9, 2018
Introduction Launched by Microsoft, Dynamics 365 ERP is one of the most effective for businesses today. It is perfect to save the time, effort and ...
Read more
The Ultimate Guide to Dynamics 365 HR Payroll P...
dynamics hr payroll
October 30, 2018
For any business, irrespective of its size, payroll processing is one of the most important functions. Payroll processing is a method through which...
Read more