Get dedicated support for Dynamics 365 Field Service from Folio3. We’ve been supporting businesses for 15+ years with our extensive expertise and unwavering commitment to success. We offer a diverse range of support services for Dynamics 365 Field Service that will enable your team to deliver exceptional service experiences, increase efficiency, and drive business growth. And pricing? With our flexible Dynamics 365 Field Service support plans, make sure you’re paying only for the support you need.
Dynamics 365 Field Service is a robust, integrated solution that leverages IoT and machine learning capabilities to deliver continuous, proactive field service operations. Keeping your system in good health is a major challenge many organizations face. From assisting your organization with inventory management, service agreements, resource scheduling, or new field technicians training on the mobile app, to integrating Dynamics 365 Field Service to your existing business solutions, Folio3 support services are an excellent option to enhance operational efficiency and drive growth.
Folio3 helps you customize Microsoft Dynamics 365 Field Service to fit your exact service model. From modifying standard work order flows and scheduling processes to building entirely new features like custom service reports or technician mobile app enhancements, our team has done it multiple times before, and is ready to do it again for you.
You're in safe hands with our consultants who provide in-depth functional support across all core D365 Field Service modules. Whether it's troubleshooting complex work order issues, optimizing scheduling and dispatch workflows, managing resource assignments, or ensuring accurate service history tracking, we ensure your field operations run smoothly and efficiently.
We offer personalized, role-based training to help your team get the most out of Dynamics 365 Field Service. From end-user onboarding for field technicians and dispatchers to power-user deep dives for service managers and administrators, our sessions are designed to drive adoption and boost productivity.
Unlock the full potential of your D365 Field Service by integrating it with other business-sensitive systems like the D365 ERP, CRM, IoT platforms, or accounting systems. Our integration solution ensures real-time data flow and system harmony, optimizing your service delivery.
We don’t just support, we work as your strategic advisors, helping you align your D365 Field Service implementation with your business goals. From process redesign for optimized dispatching to compliance readiness, we guide you through decisions that drive efficiency and value.
Book an Assessment call with our Dynamics 365 certified experts to get personalized support for your business requirements
Get expert Dynamics 365 Field Service support precisely when you need it with our Ad-Hoc model. Ideal for one-off tasks or urgent, short-term requirements, we provide immediate assistance without tying you into lengthy contracts. As your dedicated D365 Field Service support partner, we quickly grasp your unique field operations to deliver tailored, top-notch solutions
Best For
Organizations facing a one-off issue & need urgent support.
Our SLA-Based Support model offers you guaranteed, priority access to our expert Dynamics 365 Field Service support, ensuring your field operations remain consistently smooth and efficient. This plan is specifically designed to provide ongoing, proactive support with clearly defined Service Level Agreements (SLAs) that meet your critical business demands, such as dispatch efficiency or mobile app availability.
Best For
Businesses needing continued support for critical Field Service aspects.
Our Managed Services Plan offers end-to-end support for your Dynamics 365 Field Service environment. From routine maintenance and issue resolution to strategic guidance and system enhancements, we act as an extension of your internal team. This plan is ideal for businesses seeking proactive, scalable Field Service support without the overhead of managing it in-house.
Best For
Enterprises with complex field operations needing end-to-end Field Service support & maintenance.
Your Problem
How We Solve them
Proactive Monitoring and Optimization
We monitor your Dynamics 365 Field Service environment 24/7, employing industry-leading tools and expertise to ensure optimal dispatching, scheduling efficiency, mobile app performance, and overall system health. This often leads to quicker resolution of operational bottlenecks and uninterrupted service delivery.
Version Assessment and Upgrades
We guide you through the assessment process, identifying relevant updates for Field Service such as new mobile capabilities, scheduling enhancements, IoT integrations and plan smooth upgrades while mitigating potential risks
Data Integrity and Accuracy
Specialized support for maintaining robust data integrity across critical Field Service entities including regular audits of customer assets, service history, technician skills, and parts inventory. This ensures accuracy and reliability for scheduling, billing, and reporting.
Comprehensive Reporting and Analytics
We develop and optimize custom reports, dashboards, and utilize tools like Power BI to provide clear data visualization on key Field Service metrics such as first-time fix rates, technician utilization, travel time, and service profitability.
End-User Training & Adoption
Comprehensive training programs, user guides, and ongoing support are provided to empower your dispatchers, field technicians, and service managers. This ensures they fully utilize the system's capabilities for work order management, mobile execution, and scheduling, boosting overall productivity.
Customization
We help tailor your Dynamics 365 Field Service modules to your industry and business-specific needs, such as custom work order types, specialized service task flows, custom mobile app forms, or unique service level agreement (SLA) configurations.
Folio3 Dynamics is specialized division of Folio3 that specializes in broad spectrum services around Microsoft Dynamics ERP stack.
160 Bovet Road, Suite # 101
San Mateo, CA 94402 USA
Ph: +1 408 365-4638
Email: [email protected]
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