To assess and optimize an underperforming D365 Business Central implementation, streamline warehouse operations, and enable real-time inventory sync with external platforms - all while improving system usability and internal adoption.
True Leaf Market now benefits from an optimized ERP environment with reliable reporting, improved warehouse efficiency, real-time inventory integration, and greater user adoption—restoring operational trust and performance across departments.
True Leaf Market, a top U.S.-based eCommerce provider of seeds and gardening supplies, turned to Folio3 to fix an underperforming Microsoft Dynamics 365 Business Central setup inherited from a previous partner. Folio3 conducted a comprehensive diagnostic, resolved configuration gaps, customized warehouse features like lot and bin management, and enabled external platform integration through exposed APIs. As a result, the company regained confidence in its ERP system and achieved significant operational improvements.
eCommerce – Seeds, Gardening & Hydroponics Supplies
Online retail of seeds, microgreens, tools, and gardening kits for home and commercial growers
United States
Microsoft Dynamics 365 Business Central (Implemented by another partner)
Poor initial implementation created usability gaps and process inefficiencies.
Inaccurate or unclear system outputs led to reliance on manual tracking.
Lack of structured lot and bin controls slowed down fulfillment and increased errors.
Inventory data could not flow to external systems, requiring manual updates.
In-depth review of system configuration and business process alignment
Custom reports, improved business workflows, hands-on training
Advanced Lot Management, Zone and Bin-based inventory operations
API exposure for external inventory consumption tracking
Conducted a full diagnostic assessment and delivered a detailed analysis report
Implemented focused system enhancements to address identified inefficiencies
Custom warehouse management features to match True Leaf Market’s operational needs
Enabled D365 BC APIs to support integration with external inventory tools
Provided targeted training to improve system adoption and internal capability
Expert assessment and optimization increased trust in D365 BC’s capabilities and reporting accuracy.
Enhanced lot tracking and bin-level inventory management streamlined operations and reduced errors.
API integration enabled seamless communication between BC and external inventory systems.
Automated inventory consumption reduced manual reconciliation time significantly.
Focused training and usability improvements encouraged wider use of the ERP across departments.
Folio3 Dynamics is specialized division of Folio3 that specializes in broad spectrum services around Microsoft Dynamics ERP stack.
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