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Jahanda Group

Driving Operational Agility with Proactive ERP Support

Dynamics 365 Business Central Support Services:

The Goal

Ensure the stability and performance of an existing Dynamics 365 Business Central environment while continuously adapting the system to evolving business needs through expert support, rapid issue resolution, and tailored enhancements.

The Outcome

With Folio3’s ongoing support, The Jahnda Group achieved uninterrupted ERP operations, improved financial reporting, enhanced inventory accuracy, and a more confident user base empowering the business to scale flexibly and respond to change efficiently.

Executive Summary

The Jahnda Group, LLC, a provider of specialized products and services across multiple domains, engaged Folio3 to provide ongoing support for their Microsoft Dynamics 365 Business Central platform. Facing frequent operational issues and evolving business needs, they required a proactive partner to ensure platform stability, enhance reporting and inventory capabilities, and assist users with continuous functional support. This engagement led to smoother daily operations, timely system enhancements, and long-term scalability.

Client
Background

Industry

Specialized Products and Services

Operations

Multi-domain product and service delivery

Location

United States

Previous Systems

Microsoft Dynamics 365 Business Central (existing implementation)

Problems

Unique Business Challenges they faced

Frequent ERP Issues

Recurring problems in financial reporting, inventory tracking, and order processing affected day-to-day operations.

Lack of Internal Expertise

The internal team lacked the technical and functional depth to resolve complex system issues independently.

System Adaptability

The existing ERP setup needed enhancements to support new business workflows and compliance changes.

User Dependency

End users often needed guidance on using D365 BC effectively and efficiently for daily tasks.

Key Business Drivers & Objectives for Implementation

Maintain D365 BC performance and stability
Customize the system as per changing requirements
Resolve day-to-day functional and technical issues promptly
Provide ongoing user assistance and functional training

The Solution Delivered

Scope of Support Services

Functional Support

Issue resolution in financial reporting, inventory management, and order processing

Customizations

Enhancements to existing workflows based on changing business needs

User Assistance

Hands-on support, training, and functional guidance

Our approach unfolds in three defined steps

Dedicated support team for proactive and reactive assistance

Rapid diagnosis and resolution of ongoing system issues

Customization requests implemented based on evolving business priorities

Technology
Stack

ERP

Service Model

Key Results & Business Benefits

Improved System Stability

Daily operations remained uninterrupted due to consistent monitoring and proactive support.

Faster Issue Resolution

Reduced downtime through timely troubleshooting of financial and inventory-related issues.

Tailored System Enhancements

Delivered customizations to align BC with evolving business workflows and compliance requirements.

Empowered Users

On-demand training and support increased user confidence and reduced reliance on external help.

Scalability and Flexibility

The system remained adaptable to future business growth and functional expansion.

Revolutionised The Jahnda Group

Reduction in ERP-Related Downtime
0 %
Improvement in Support Response Time
0 %
Improvement in User Productivity
Through Training
0 %

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