Deliver Exceptional Service Operations With Dynamics 365 Field Services
Connect, engage, and serve your customers in real-time while maximizing productivity, customer satisfaction, and operational efficiency in the field.
Proud Solution Partners
What is Dynamics 365 Field Service?
Enhance Efficiency & Expand Your Field Service Operations
Microsoft Dynamics 365 field service business application is designed to streamline operations, improve technician productivity, and enhance customer satisfaction. It delivers a powerful solution for organizations to efficiently manage and deliver onsite services on customer locations. By offering comprehensive workflow automation, scheduling algorithms, and mobility, D365 field services empowers mobile workers to streamline delivery, improve fix-rate, and customer experiences.
Optimized Field Operations
Manage and optimize field operations through intelligent scheduling and resource allocation. Ensure, right field technicians are assigned the right jobs based on skills, availability, and proximity.
Remote Troubleshooting and Maintenance
Leverage IoT and AI capabilities to enable remote troubleshooting and predictive maintenance.to monitor equipment and assets in real time, detect potential issues before they escalate, and schedule maintenance activities.
Enhanced Customer Engagement
Equip your technicians with the necessary customer information before-hand so they arrive well-prepared, understand the customer challenge, and offer personalized, on-time service to deliver superior customer experiences.
Why do you need Dynamics 365 Field Service?
Uncovering Field Services Challenges for SMBs & Enterprises
Are you looking to transition from the old school methods of managing your field service operations and streamline your processes to better deal with crucial customer service requests? Is your business facing any of these challenges?
Optimize Your Service Operations
Dynamics 365 Field Services Capabilities
Intelligent Work Order Management
Create intelligent workflows to create work orders directly from service agreements, IoT device alerts, or manual customer requests.
Easily dispatch technicians from a mobile app that contains schedules, customer data, and on-site tools such as photo-capture, and remote collaboration.
Keep track of progress on each work-order, ensuring first-time fix rate and boosting customer satisfaction.
Smart Resource Management
Effectively assign technicians based on skills, availability, and proximity to the customer location using AI-driven schedule assistants.
Create efficient routes to minimize travel time, fuel costs, and vehicle wear while serving maximum customers.
Keep your customers informed with predictable arrival times through appointment reminders, notifications, and updates to improve customer satisfaction.
Enhance Customer Experience
Enhance customer experience with a self-service customer portal that provides service reminders, technician tracking, and scheduling flexibility.
Keep your customers informed through automated service reminders and notifications via email and text messaging.
Go a step further and gain valuable customer insights by sending automated post-service surveys to gauge customer satisfaction and areas of improvement.
Simplify Asset Management
Create assets manually from work orders and use asset notes to monitor asset locations. Easily manage and track your customer assets.
With Iot, remote monitoring, and AI, decrease the number of service calls and lost time by remotely monitoring and maintaining customer equipment.
Keep An Eye on Inventory
Empower your technicians to gain stock visibility and easily place purchase orders and automate returns while on the customer site.
Track inventory levels, adjust, and transfer products across warehouses based on needs.
Maintain accurate & updated inventory & customer assets data for optimal service delivery.
Analytics & Reporting
Comprehensive analytics & reporting capabilities to monitor performance, service quality, and make data-driven decisions.
Leverage AI-based insights in real-time for managing work orders, scheduling customer visits, and ensuring customer engagement.
Copilot in Field Service
Next-gen AI to help you be more productive and efficient in your daily work the Dynamics 365 Field Service web app.
Get summarized information about your work order and service accounts to help you catch up on recent changes to your records and prepare for onsite visits.
why choose us
Why Go For Dynamics 365 Field Service?
Dynamics 365 brings you impactful outcomes!
How Dynamics 365 for Field Service is Impacting the Business Economics?
Key Benefits for SMBs
D365 Field Services Enables You To
Fix Rate
Improve first-time fix rates to reduce second time visits and customer satisfaction.
Service Calls
Increase the number of completed service calls per technician per week.
Follow-Ups
Manage follow-up work efficiently while leveraging upsell and cross-sell opportunities.
Account History
Provide technicians with detailed account and equipment histories for better service.
Travel Reduction
Minimize travel time, mileage, and vehicle wear to optimize resources.
Issue Tracking
Organize and monitor customer issue resolution for better service quality.
Arrival Accuracy
Communicate precise technician arrival times to customers.
Customer Updates
Keep customers informed about their service call status and resolution progress.
Convenient Scheduling
Schedule onsite visits at times convenient for the customer from the mobile app.
Preventative Maintenance
Reduce equipment downtime with proactive maintenance strategies.
Lets Find out How Dynamics 365 Field Services Will Transform Your Business
pricing & licensing
Dynamics 365 Field Service Pricing & Licensing?
D365 field service pricing is based on the number of users and edition to make it affordable for businesses of all sizes. There are 2 editions available: D365 Field Service and D365 Field Service Contractor. D365 Field Service provides comprehensive tools for field teams, including work order management, Dynamics 365 Guides, Remote Assist, and Field Service Mobile, while D365 Field Service Contractor offers essential work order tools for non-employees.
| Dynamics 365 Field Service Contractor | Dynamics 365 Field Service | |
|---|---|---|
| Base user price/month | $50 | $105 |
| App Access | Unlimited |  |
| Access to D365 Guides | Unlimited | |
| Access to D365 Remote Assist | Unlimited | |
| Vendor and Contractor management | Unlimited | |
| Scheduling and resource dispatching | Unlimited | |
| Planned maintenance agreements |  |
|
| Returns processing | |
|
| AI assistance from Copilot in D365 Field Service | |
|
| Technician performance analysis | |
|
services
Folio3 Microsoft Dynamics 365 Field Services Offerings
Why partner with Folio3
Partner with Folio3 To Implement Microsoft Dynamics 365 Apps
At Folio3 we are a certified Microsoft Gold Partner with 4 Solution Partner Designations, and a rock solid commitment to providing you a smooth Dynamics 365 modules implementation experience. We’re a reputed Microsoft partner with over 20 years of experience implementing Microsoft solutions all across North America, Australia, & United Kingdom.
End-to-End Implementation & Global Support
We believe in being not just an implementation service provider, but a true technology partner for our customers, offering a full spectrum of services including consulting, deployment, migration, training, and user support. Our teams work alongside you at every step of the way with 24/7 global support to help you navigate any challenges along the journey.
Deep Microsoft Expertise
With over 2 decades of experience, our super-team of certified Microsoft experts are truly the gurus in the game. Their in-depth knowledge serves as an asset for our customers ensuring a seamless experience.
Industry-Specific Solutions & Customization
We take pride in distinguishing ourselves from other partners by really being a one-stop shop for all your needs. Our deep subject-matter expertise in industry domains such as agriculture, manufacturing, and retail, has enabled us to build tailored solutions that serve your needs. Our ability to customize workflows, integrations, and modules is our forte.
Proven Track Record
We take pride in distinguishing ourselves from other partners by really being a one-stop shop for all your needs. Our deep subject-matter expertise in industry domains such as agriculture, manufacturing, and retail, has enabled us to build tailored solutions that serve your needs. Our ability to customize workflows, integrations, and modules is our forte.
OUR WORK
Trusted Microsoft Dynamics Partner
Gold Microsoft Dynamics partner with solid foundations and experienced professionals
Gain 100% Visibility into your Business and Make Informed Business Decisions
Frequently Asked Questions
What is Microsoft Dynamics 365 field service?
Microsoft Dynamics 365 Field Service is a field service management solution that enables on-site service operations to be optimized for business through efficient scheduling, resource management, work order management, and real-time communication. It increases customer satisfaction through AI insights, remote monitoring, and seamless integration with IoT and other Microsoft tools.
What is the best field service management software?
Top field service software solutions are Microsoft Dynamics 365 Field Service, ServiceNow, Salesforce, SAP, and Oracle Field Service, with Dynamics 365 standing out in AI-powered scheduling, IoT integration, and real-time location tracking.
What industries benefit the most from the Microsoft Dynamics 365 field service?
Sectors like manufacturing, utilities, healthcare, telecommunication, and professional services are the ones that benefit the most from using Microsoft Dynamics 365 Field Service, since it streamlines on-site activities, scheduling, and real-time monitoring to boost efficiency and customer satisfaction.
What is the difference between dynamics 365 field service and customer service?
Dynamics 365 Field Service is centered on in-field service management, such as scheduling work orders, resource planning, and IoT-enabled predictive maintenance, whereas Dynamics 365 Customer Service is tailored for customer support business, handling case handling, knowledge management, and AI-powered customer interactions through various channels.
What is the pricing of Microsoft Dynamics 365 Field Service?
Microsoft Dynamics 365 Field Service follows a subscription-based pricing model, with costs varying based on user licenses, features, and customizations. Microsoft typically offers per-user pricing, and additional costs may apply for IoT integration, AI-driven scheduling, and advanced analytics.
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