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Folio3 Microsoft Dynamics 365 For Finance and Operations Support Services

Running a business-critical system like Microsoft Dynamics 365 Finance & Operations demands more than just reactive fixes. It requires immediate, strategic, outcome-focused support. At Folio3, we go beyond break-fix assistance. Whether you require support for Dynamics 365 Finance, or Dynamics 365 Supply chain management, our certified Dynamics 365 experts are there to help you resolve issues fast, optimize performance, and ensure your ERP evolves with your business.

Proactive, Personalized Support That Drives Results

Are you leveraging the full potential of your Dynamics 365 Finance & Operations (F&O) investment? We understand that a robust ERP system is the backbone of your business, and sustained success hinges on continuous, expert support. From implementation to customization and user training, our dedicated Dynamics 365 F&O support team has the industry, technical & accounting expertise to ensure your operations run smoothly, efficiently, and without interruption. Our support team is always ready & available 24/7 whenever you need it, with a guaranteed response time so your systems keep running without downtime.

Guaranteed
response time

Flexible, Tailored Support Contracts

24/7 Global Support Coverage

Industry & Business
Acumen

services we provide

Our Microsoft Dynamics 365 for Finance and Operations Support Services

Customization

Folio3 helps you tailor Microsoft Dynamics 365 Finance & Operations to fit your exact business processes. From modifying standard workflows to building entirely new features, our team ensures your ERP works around your business and not the other way around.

Functional Support

Our consultants provide in-depth functional support across Finance, Supply Chain, and other core modules. Whether it's troubleshooting a process or optimizing a workflow, we ensure your operations run smoothly and efficiently.

Training

We offer personalized, role-based training to help your team get the most out of Dynamics 365 F&O. From end-user onboarding to power-user deep dives, our sessions are designed to drive adoption and boost productivity.

Module Implementation

Looking to expand your ERP capabilities? We manage the full lifecycle of module rollouts from requirements gathering and configuration to testing and go-live ensuring a stress free addition to your system.

Integration

Unlock the full potential of your ERP by integrating it with CRM systems, eCommerce platforms, legacy databases, or third-party tools. Our integration solution ensures real-time data flow and system harmony across your enterprise.

Business Consultancy

We don’t just support, we work as your strategic advisors helping you align your ERP with business goals. From process redesign t†o compliance readiness, we guide you through decisions that drive efficiency and value.

Migration

Whether you’re upgrading from a legacy ERP or moving from another dynamic solution, our migration services ensure a smooth, secure transition. We handle data mapping, validation, and testing to minimize downtime and risk.

Our Support Models

Our Support Engagement Models

Ad Hoc Support

Get expert Dynamics 365 support precisely when you need it with our Ad-Hoc model. Ideal for one-off tasks or urgent, short-term requirements, we provide immediate assistance without tying you into lengthy contracts. As your dedicated Dynamics 365 support partner, we quickly grasp your unique business operations to deliver tailored, top-notch solutions that fit perfectly into your workflow. It's about getting the right help, right away, on your terms. Best for: SMBs, startups, or one-off issues

Best For

SMBs, startups, or one-off issues

SLA Based

Our SLA-Based Support model offers you guaranteed, priority access to our expert Dynamics 365 finance & operations support, ensuring your business operations remain consistently smooth and efficient. This plan is specifically designed to provide ongoing, proactive support with clearly defined Service Level Agreements (SLAs) that meet your critical business demands.

Best For

Mid-size businesses, global teams

Managed Services

Our Managed Services Plan offers end-to-end support for your Dynamics 365 Finance & Operations environment. From routine maintenance and issue resolution to strategic guidance and system enhancements, we act as an extension of your internal team. This plan is ideal for businesses seeking proactive, scalable ERP support without the overhead of managing it in-house.

Best For

Enterprises with complex operations

Business Problems We Resolve with Our Dynamics 365 F&O Support Services

Your Problem

How We Solve them

Technical Customization

Expert guidance and support for optimizing, maintaining, and simplifying Dynamics 365 F&O customizations for long-term stability and easier upgrades.

Technical Customization

Proprietary integration solution, BURQ iPaaS to integrate your D365 F&O ERP with any application, software, or system with real-time monitoring for real-time data synchronization

Post-Implementation Issues & Performance Degradation

Comprehensive post-go-live support, performance monitoring, proactive troubleshooting, and optimization to ensure sustained system stability and speed.

Data Quality & Migration Errors

Structured data auditing, cleanup, and rigorous migration support with validation to ensure data accuracy and integrity within D365 F&O

Low User Adoption & Training Gaps

Tailored training sessions, user guides, and ongoing user support to maximize understanding, efficiency, and adoption of Dynamics 365 F&O across your teams.

System Downtime & Critical Errors

Rapid-response technical troubleshooting, bug fixing, and incident management with defined SLAs to minimize disruptions and restore critical operations swiftly.

Upgrade & Patch Management Risks

Planning, testing, and execution of Dynamics 365 F&O updates, hotfixes, and version upgrades to keep your system current, secure, and performant without disruption.

Reporting & Business Intelligence Limitations

Provide custom reports and dashboards, leveraging Power BI to extract actionable insights and enhance decision-making from your F&O data.

Security & Compliance Concerns

Implementation and monitoring of robust security protocols, user access controls, and compliance adherence to industry and regulatory standards within D365 F&O.

Lack of Dedicated In-House Expertise

Access to a team of certified Dynamics 365 F&O consultants and technical specialists, bridging your internal resource gaps with deep platform knowledge.

Need Support with Customization, Integration, or Post-Go-Live Challenges?

Book an Assessment call with our Dynamics 365 certified experts to get personalized support for your business requirements