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Deliver a consistent, personalized, and superior customer experience on their preferred channels. Gain visibility into your service department performance and boost agent productivity with intelligent software.
Customer experience boils down to making every customer interaction matter. Dynamics 365 Customer Service is a cloud-based solution that helps organizations to respond faster to customer service issues by empowering agents to deliver exceptional customer care with real-time personalized support. By leveraging AI & automation, it allows agents to handle customer queries, issues, and feedback in no time and unifies channels for better collaboration.
Dynamics 365 Customer Service provides a unified view of all customer interactions across email, chat, phone, and social media to address customer concerns promptly and improve overall satisfaction.
Dynamics 365 Customer Service offers a single platform to manage everything, eliminating the need for multiple software & systems. Moreover, it automates tasks, increases productivity, leading to further savings.
Dynamics 365 Customer service automates multiple tasks such as ticket routing, finding relevant information, and more, freeing up time for agents to work on other crucial tasks.
Dynamics 365 customer service enables you to build a customer portal and a chatbot so customers can resolve issues independently without contacting customer service.
Are you struggling to provide top-class customer care? Do any of the following challenges ring a bell? If yes, let's connect and let Dynamics 365 Customer Service handle your problems.
Carrying out communications with the same customer on disconnected channels can make customers believe that their issues are not heard well.
Manual processes and obsolete agent tools leads to lower agent productivity
Lack of detailed customer insights hinders seamless communication between agent and customer.
Expensive and fragile integration hinders your ability to harness the benefits of integrated solutions to drive productivity.
Can you relate to any of these? If yes, lets connect and get it fixed!
A retail company can leverage Dynamics 365 Customer Service to centralize every customer interaction, from online chats to in-store support. The agents can quickly gain a 360* view of customer’s order history, preferences, and past interactions. Automating routine tasks, like ticket creation, empowers the team to focus on solving more complex issues. Ultimately, this streamlined approach builds trust and cultivates stronger, long-lasting customer relationships.
A financial services company can use D365 customer service to deliver superior customer service. Agents can easily track payment histories and customer profiles to drive faster outcomes and provide swift responses. Customers can file their complaints and track progress through a self-service portal, making the engagement experience smooth.
An IT company can set up a stronger support mechanism with Dynamics 365 customer service. It can automatically route relevant cases to the relevant teams so faster resolution and better customer retention. Support agents can simply track case progress and escalate where necessary, to deliver a consistently smooth service.
Dynamics 365 Customer Service allows you to handle inbound and outbound calls and automate routing of calls to relevant agents with the right skills set. Agents can track all omnichannel interactions for analysis purposes
A healthcare provider can gain a 360-degree view of your customer interactions to deliver personalized support. Leverage AI-virtual agents to provide basic health support, and share data with healthcare providers, boosting productivity.
User/Per month
Get core customer service capabilities to get started with basic resources for self-service, case management, and knowledge management.
User/Per month
Get advanced customer service capabilities for a personalized experience, improved service representative productivity, and optimized operations.
User/Per month
Transform customer engagement with an integrated contact center and CRM service solution, all powered by generative AI.
Transform your customer service agent experience using generative AI to offer better, quicker, and more personalized customer service for higher client satisfaction.
At Folio3, we understand your business needs and why your Dynamics 365 Customer Service solution must be utilized at full potential. We are here to support you and ensure that your solution is driving the desired results. Our services include:
At Folio3 we are a certified Microsoft Gold Partner with 4 Solution Partner Designations, and a rock solid commitment to providing you a smooth Dynamics 365 modules implementation experience. We’re a reputed Microsoft partner with over 20 years of experience implementing Microsoft solutions all across North America, Australia, & United Kingdom.
We believe in being not just an implementation service provider, but a true technology partner for our customers, offering a full spectrum of services including consulting, deployment, migration, training, and user support. Our teams work alongside you at every step of the way with 24/7 global support to help you navigate any challenges along the journey.
With over 2 decades of experience, our super-team of certified Microsoft experts are truly the gurus in the game. Their in-depth knowledge serves as an asset for our customers ensuring a seamless experience.
We take pride in distinguishing ourselves from other partners by really being a one-stop shop for all your needs. Our deep subject-matter expertise in industry domains such as agriculture, manufacturing, and retail, has enabled us to build tailored solutions that serve your needs. Our ability to customize workflows, integrations, and modules is our forte.
Our strong portfolio of successful implementations during the past 20 years, is a testament to our reputation of delivering results and being your trusted partner for embracing digital transformation.
Gold Microsoft Dynamics partner with solid foundations and experienced professionals
It improves customer satisfaction by providing personalized service, enabling faster case resolution, and offering multichannel support (e.g., email, chat, phone, social media) to meet customers wherever they are.
Pricing for Dynamics 365 Customer Service starts at $50 per user per month for the Customer Service Professional plan, with higher-tier plans offering more advanced features such as omnichannel engagement and AI-powered insights.
Yes, it integrates seamlessly with other Microsoft products like Teams, Outlook, and Power BI, and can also connect with third-party CRM systems, ensuring smooth workflows across platforms.
Microsoft Dynamics 365 Customer Service can be accessed by subscribing to the service on Microsoft's website or a certified partner. After subscribing, you can access the platform from a web browser by logging on to your Microsoft account. Also, you can view it from mobile devices by using the Dynamics 365 customer service agent app on the go.
Dynamics 365 customer service features include case management, AI-powered insights, omnichannel support, knowledge base, self-service portals, automation, and service-level agreements (SLAs) for efficient customer service operations.
Folio3 Dynamics is specialized division of Folio3 that specializes in broad spectrum services around Microsoft Dynamics ERP stack.
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